Gamified loyalty programs in South East Asia with Talon.One

Overview

To turn their ideas into reality, this food & beverage business needed a solution that could power the creatively gamified customer loyalty program they were looking to build. ‍

*Note: This company asked to remain anonymous to maintain the competitive advantage using Talon.One for their promotions offered them.

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Challenge

One of Talon.One’s clients wanted to offer customers reasonably priced, and easily accessible coffee from their online platform.

They decided that a customer loyalty program on their own app was the best way to provide responsive, exciting promotions.

The loyalty program needed to be able to support a variety of promotion mechanisms, all while updating customer profiles via the app and point of sale software.

To run seasonal and time-specific promotions, the system also had to be intuitive enough to use for team members with no previous development experience.

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They needed a solution that

• Integrated quickly with their online shop
• Supported a complex loyalty program with customer accounts
• Could be updated with new promotions whenever needed
• Could handle large spikes in traffic as the brand grew