Customer support & success

From best practices to training, we're here to help

With Talon.One, you’ll have hands-on support from your dedicated Customer Success Manager and Integration Engineer.

promotion engine image

TRUSTED BY

Outstanding support for your team

99.96%

UPTIME

99.96% uptime across all clients in the past 24 months

Decrease risk

7m

average first-response time

7 minute average support ticket first-response time

Increase efficiency

202M

API REQUESTS ON BLACK FRIDAY

Over 202 million API requests on Black Friday alone

Decrease risk

01

Onboarding & user training

Onboarding made easy with your dedicated Integration Engineer

We’ll help you set up Talon.One within your existing tech stack, and run training sessions so you get the most from our platform.

check_circle

Benefit from our integrations and connect all of your data

check_circle

Personalized onboarding and team training sessions

check_circle

Quick turnaround support across all time zones

Talon.One customer success team
G2 review

"The customer service has been great and the team has been great answering questions and providing feedback on current workflows."

- Matt I.

capterra review logo

“Talon.One are an excellent team, always concerned in how to improve the tool and how they can adapt to our needs.”

- Pedro S.

capterra review logo

“Luckily, the Customer Support is always there to think along with strategic plans and helping out with technicalities.”

- Nick M.

02

Campaign creation & optimization

talon.one office customer success page

Reach your campaign goals with Talon.One’s industry experts

From initial setup to sharing best practices, your Customer Success Manager is there to help with both strategic and technical support.

check_circle

Industry-focused Customer Success Manager

check_circle

Setup recommendations for risk-free campaign launches

check_circle

Regular check-ins to review and optimize campaigns

capterra review logo

“The implementation process has been quick and we have been heavily supported during implementation.”

- James K.

G2 review

“Great technical team and support - they have always been there to help us when needed.”

- Dave A.

capterra review logo

“We have tried other solutions and found Talon.One the best. The platform is robust, scalable and fast.”

- Hernan P.

03

Ongoing support

Boost your promotions and loyalty strategy, risk-free

Eliminate risks of abuse and fraud with best-in-class support, integration monitoring, and coupon fraud prevention tools.

check_circle

Secure cloud servers on every continent

check_circle

Built-in security measures against coupon fraud

check_circle

99.96% uptime across all clients in the last two years

customer success team talon.one

See why global brands work with Talon.One

Logo_Farmacias Peruanas

"The flexibility and speed of Talon.One is a key characteristic, making it possible for us to implement any initiative we could imagine."

Andrea Salazar

Andrea Salazar

Digital Transformation Leader of Farmacias Peruanas

Logo_Segari

"Talon.One’s customer support is second to none, and the team is always able to help us experiment with new campaign schemes."

Kevin_segari

Kevin Tangi

Product Manager of Segari

ECS TUNING

"Every time I’ve had any questions, the Talon.One team were able to answer them."

Joshua-Shirk_ECS-Tuning

Joshua Shirk

Lead Marketing Planner of ECS Tuning

Logo_share-now

"Talon.One’s solution created a better experience for our customers and at the same time reduced the cost of our customer service."

Raphael_-stange_share-now

Raphael Stange

Chief Marketing, Customer Service and Sales Officer of Share Now

Logo_Farmacias Peruanas

"The flexibility and speed of Talon.One is a key characteristic, making it possible for us to implement any initiative we could imagine."

Andrea Salazar

Andrea Salazar

Digital Transformation Leader of Farmacias Peruanas

Logo_Segari

"Talon.One’s customer support is second to none, and the team is always able to help us experiment with new campaign schemes."

Kevin_segari

Kevin Tangi

Product Manager of Segari

ECS TUNING

"Every time I’ve had any questions, the Talon.One team were able to answer them."

Joshua-Shirk_ECS-Tuning

Joshua Shirk

Lead Marketing Planner of ECS Tuning

Logo_share-now

"Talon.One’s solution created a better experience for our customers and at the same time reduced the cost of our customer service."

Raphael_-stange_share-now

Raphael Stange

Chief Marketing, Customer Service and Sales Officer of Share Now

Seamless Integrations

Connect all your customer and SKU data

Integration and Talon.One

Partnering with

FIRST CLASS GLOBAL SUPPORT

Talon.One’s worldwide presence

With support teams based across time zones and secure cloud servers on every continent, clients can expect 24/7 support, personalized onboarding and ongoing consultation.

Talon.One customer map

Brands like Adidas & Ticketmaster trust Talon.One to power their promotions

Book a demo to see our product in action

Talon.One Logo

The World's Most Powerful Promotion Engine

BERLIN

Wiener Strasse 10
10999 Berlin
Germany

BIRMINGHAM

41 Church Street
B3 2RT Birmingham
United Kingdom

BOSTON

One Boston Place, Suite 2600
02108 Boston, MA
United States

SINGAPORE

1 Scotts Road, #21-10 Shaw Centre
228208 Singapore
Singapore

G2 LogoMach Alliance LogoISO 27001 Logo
CCPA Logo
GDPR Logo

© 2024 Talon.One GmbH. All rights reserved.