Customer Case Study

How Flash Coffee gamified their loyalty program with Talon.One

Industry

Food and beverage

Location

APAC

Year Founded

2019

Products Used

Geofencing

Loyalty

How Flash Coffee gamified promotions with Talon.One

Asian coffee chain Flash Coffee are building an innovative tech-first approach to service. Loyalty is a key part of this.

Flash Coffee is disrupting the coffee industry with their app‐based, tech‐enabled take on coffee. But to turn their ideas into reality, they needed a solution that could power the creative, agile customer loyalty program they wanted. That's why they turned to Talon.One.

The challenge

Flash Coffee needed a loyalty platform that integrated quickly, provided unique ways to gamify the customer experience, and track user activity to develop relevant insights around customer behavior. All in all, this would help Flash Coffee differentiate itself in a competitive, growing market.

The solution

Talon.One offers all the features Flash Coffee needed to build their ideal loyalty program, and more. After a quick integration the Flash Coffee team began experimenting with different challenges that would allow users to earn rewards.

You can read the full case study by downloading the PDF from the form below.

“My main concern was — what do we want our customers to do, and how can we make it fun and rewarding in the app?” - David Brunier, Founder & CEO of Flash Coffee

Download our case study

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