Customer Case Study

How an omnichannel mindset helps Twinset work more efficiently

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Products Used






Twinset is a fashion brand founded in Capri, Italy in 1987. The brand’s main product line is women’s clothing, shoes, and accessories. Twinset sells its products globally in three different channels: Online platforms, physical stores, and outlets. winset works with Talon.One to create omnichannel solutions.

Watch our video testimonial.

The challenge

Twinset needed a promotion tool that:

  • Removed the divide between in-store and online touchpoints.

  • Integrated seamlessly into their tech stack.

  • Encouraged retail and ecommerce teams to have a holistic approach to promotions.

The solution

Talon.One allowed Twinset’s retail and ecommerce platforms to focus on their specific core functionalities while thinking about and executing their promotions in a comprehensive, omnichannel way.

"We needed a promo platform that could integrate into different parts of our system. Talon.One was the right tool for us."

Daniele Nigro

Chief Information Officer of Twinset

Working with Retail Reply

Retail Reply is a company that helps businesses embrace digital transformation and create omnichannel customer experiences. They played a key role in integrating Talon.One into Twinset's tech stack.

Hear from Retail Reply about how Talon.One became the missing piece in their omnichannel puzzle.

For more omnichannel takeaways, download Twinset's full case study below.

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